| Issue ID | 1653759 |
| Internal NHTSA # | 11319155 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C43 AMG |
| Model Year | 2017 |
| File date | 12/03/20 |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owned a 2017 mercedes benz c43 amg. The contact stated that while driving at 63 mph in the rain, loss control of the vehicle as it sled to the left and crashed into the guard rail. The incident of march 12th did not feel like i had hydro-planned. The contact stated that several warning lights illuminated such as air bags failure, shock failure, suspension failure and track failure. There were no injuries and no police report was filed. The vehicle's driver's side was damaged under the front bumper and the frame was damaged beyond repair. The vehicle was towed to an auto body repair facility where the contact was informed that the steering was extensively damaged and a failure cause could not be determined. The contact researched the failure on-line and believes that the electric steering was defective and may be a cause of the failure. The contact mentioned that the vin was not included in a recall for electrical steering. During the inspection of the vehicle by penske auto collision center, the technician could not tell if the steering damage was sustained during the collision or as a result of a defect. They also found damage to the rear drive unit although, as very visible in the photos, the vehicle struck the barrier with the front left (driver's side) portion of the front bumper. The rear of the car never slammed into the barrier but did scrape along the driver's side momentarily but there was no impact. The collision center could not account for the damage to the rear drive unit. In research, i found a few mentions and complaints of the rear axle disengaging which could cause loss of control. The vehicle was totaled by the contact's insurance company. The dealer and manufacturer had been contacted. The failure mileage was 32,000. *dt*jb |
| Vehicle Mileage at Failure | 32000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | EL CAJON, CA |
| VIN pattern | WDDWJ6EB0HFXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 05/07/17 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 63 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | PENSKE AUTO COLLSION CENTER |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |